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AFS FAQ
Support
Last updated 23-February-1997

Copyright © 1996-1997 Mark Harden - All rights reserved.
Please do not copy. Make a link. That way we have one up to date copy !
E-Mail : faq@harden.demon.co.uk

Table of contents - Support

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I bought AFS from IAM. Am I supported ?

If you have purchased AFS before 15th of May 1996 via IAM or their dealers then you are still supported as before this date IAM were still official dealers. After this and you are not. IAM assure me that nobody falls into this category.

The problem has come about due to a dispute between FLD and IAM which, to be honest, should not have been allowed to affect users. If you are affected then you have a problem. FLD will not allow you to upgrade and nobody will give you your money back. If you bought by credit card you may be able to get your money back from them.


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How do I register ?

You can register through the post. Alternatively send you name, address and serial number to trefor@flevel.co.uk. You should also quote your preferred language. Note that this mailbox is actually processed by a human being and so doesn't require any particular layout. It will take a few days to process.

When you register you are entitled to free upgrades with the 2.x range. The 3.0 upgrade, if it had happened, would have cost UK£ 25.


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How do I get upgrades ?

You can pay 3.00 UK£ in Europe or 4.50 UK£. Quote name, address, serial number and preferred language.

Alternatively, "telnet" to fgate.flevel.co.uk. When you get the username prompt type "afsup". Note that this is UNIX and is case sensitive. You will be asked for your e-mail address and serial number. You MUST specify the ones you registered. You will then be asked what version you want. Do not request any beta versions ! Your telnet session will then drop and an e-mail will be composed and sent to you. You will have to "uudecode" and "lha" the result.


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How do I upgrade AFS ?

This answer assumes that you have a version of AFS running and have some how acquired a newer version.

If the new version comes with an installer program use it. If not copy floppyAFS and the required version of harddiskAFS to L:.

So far we have done nothing to run the new version !

Run HDToolBox and perform the following for each disk. Select partition drive. Select advanced options. Select add/update. Select AFS. Select update file system. Type the location of you new version of AFS. This should be L:harddiskAFS. Type <return>. A requester should appear with the new version and revision numbers. If it doesn't something has gone wrong and you should seek advice from somebody who can help. If they are correct click on OK. Click on OK. Click on save changes. When you have done all disks exit HDToolBOX. That is it.


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How do I become a beta tester ?

FLD have allowed users to beta test new versions of AFS. Note that these are TEST version and in all likelihood will fail taking you partition with it !

It is nice to look at these versions to see where the product is going.

If you can FLD would love you to test it and post your results to support@felevel.co.uk. You are unlikely to get a reply unless you have found a new problem for which they need more information.

All bug reports should include detailed machine configuration details including "ShowConfig" output !

Note that it is likely that FLD do not pass all bug reports to the author. So please can I ask you to also post bug reports to the mailing list or myself. It will also allow the members of the list to keep up with things. FLD have never released any progress reports !


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Where can I get answers to more questions ?

If your question is not answered by this FAQ send e-mail to support@flevel.co.uk. If you are going to get a reply it will be in about a week.

Discussion can be posted to the AFS list. See next question.

FLD has set up a support line on +44-117-983-1334.


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How to join the AFS mailing list.

Send e-mail to majordomo@flevel.co.uk with the following contents :-
    subscribe afs your.mail.address
    end


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How to post mail to the AFS mailing list.

Send e-mail to afs@flevel.co.uk. Please read the FAQ before posting.
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How to leave the AFS mailing list.

Send e-mail to majordomo@flevel.co.uk with the following contents :-
    unsubscribe afs your.mail.address
    end

FLD are now using MAJORDOMO which is more reliable than EMAILURL. If you have any problems with it then please email support@flevel.co.uk and NOT the list. Thanks...
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What problems might I expect using the AFS mailing list ?

FLD only post announcements to the list. Do not expect their input. There are rare exceptions !

FLD has recently started to use MAJORDOMO instead of EMAILURL. This is alot more reliable and not a moment too soon ! If you do have problems please email support@flevel.co.uk and not the list. Thanks...

There is one important difference between MAJORDOMO and EMAILURL. You have to post with the exact same address that you subscribed with. This caught me out !

Finally I would like to publically thank FLD for upgrading to MAJORDOMO.


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Why do I get failed mail from the list server ?

You should not anymore. Let me know if you do !
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Why do I get messages from the list containing a dot and a number ?

You should not anymore. Let me know if you do !
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Why have I had no messages from the list server for ages ?

You should not. If you do it is probably due to one of three problems :-
  1. You are not subscribed.
  2. There is no news.
  3. The list server is down.
I would suggest that you first try to subscribe again. You will get a reply. This will not have come from the list but the server. I would then post a test message. If you do not get a reply within 24 hours then the list is down. In the case you should e-mail support@flevel.co.uk. Remember that I post 3 standard messages EVERY week so you should get mail !
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